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6.0 Returns & Refunds Policy

6.0 Returns & Refunds Policy

From your receipt of our artwork you have 7 days to decide if you want to keep the work or return it in its original condition for a refund.

It is important that you advise us of your intention to return the artwork, by completing the Contact Form with your order number and contact details, within 7 days of receipt and then ship the work back to us within 10 days of having notified us.

Failure to do this may mean you are not eligible for a refund.

How to return undamaged artwork

Carefully repack the goods using the original packaging materials and firmly secure stiffened envelopes and cardboard tubes with parcel tape.

Damaged artworks

Contact us via the contact form within 7 days of receipt of your artwork advising us of your intention to return the work by completing the contact form with your order number. A photo of the damaged artwork and packaging must be included. We will then contact you and advise on the next step

Payment refunds

Once the artwork is safely returned, we will refund the full amount owed in the currency used for payment within 7 - 10 days of the artworks return.

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